How many 3DSMax downloads?

How many unique serial numbers are we allowed to DL of 3DSMax?
I have put a request into Autodesk regarding this… no real response yet.

As a mentor, I have DL’d the same serial # twice and installed on 2 machines.
Tried to install on a 3rd computer and could only do the 30 day trial.
According to the website, I have access to another DL, but it’s the same serial # as before, and I have already exceeded the # of seats associated with that license.

Each team can download up to 10 single seats of Autodesk Inventor, 5 single seats of Autodesk 3ds Max and 5 single seats of Autodesk Combustion.

thats on the firstbase.autodesk.com website

All 5 licenses have the same serial number, but unique request codes (generated on installation).