i need help fixing an HP Pavilion dv5000 notebook that i use at competitions. i keep getting a blue screen that says:
A problem has been detected and windows has been shut down to prevent damage
to your computer.
If this is the first time you’ve seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:
Check to be sure you have adequate disk space. If a driver is
identified in the stop message, disable the driver or check
with the manufacturer for driver updates. Try changing video
adapters.
Check with your hardware vendor for any BIOS updates. Disable
BIOS memory options such as caching or shadowing. If you need
to use Safe Mode to remove or disable components, restart your
computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.
Beginning dump of physical memory
Physical memory dump complete.
Contact you system adminisrtator or technical support group for further
assistance.
the two strings w/ dashes are different each time i get that screen. it comes up anytime i boot my laptop in any mode that has networking (i don’t get the message in safe mode w/o networking).
i really need this problem solved soon, but i do NOT want to rewrite the OS (Windows XP Home w/ service pack 2) because i don’t have any way to backup everything i have on the hard drive. thank you for any help!
What you have there is the Blue Screen of Death. You might want to call HP’s support center as soon as possible. Depending the severity of your problem you may or may not be able to get your data back. I’ve had several computer “BSOD” on me and the data has been completely lost. If you can’t get HP to help, shoot me over a PM and I’ll take a look at it in Atlanta.
From the information shown it could probably be a corrupted networking driver or a virus.
I got somehting similair recently on my toshiba laptop. It was my HD, so they put a new one in and almost got ready to give it back to me and it died again on them, so they ordered another HD.
The physicaly dumping of memeory is the bad part and means you have lost all of your files. sorry to hear. I surely hope it wasn’t the programming laptop. And that bring me to a key point back up any programs that you use on your laptop to a separate disk or HD!!!
Physical dump of memory refers to dumping the contents of RAM to the hard drive so the crash can be debugged. The data on your hard drive may or may not be safe, depending on if it was the hard drive that failed or not.
The 0x0000008E error indicates a kernel failure most likely due to faulty/corrupted drivers or a hardware problem.
Make sure all the parts inside the computer are attached properly.
Doing a repair installation of windows (shouldn’t affect data) might fix the problem. http://articles.networktechs.com/432-p1.php might help.
The physical memory dump should just be Windows’ loader program removing itself and any attempts to do anything from memory, and effectively putting the computer into a vegetative state of almost no consumed power.
As for the rest of the error, you might try disabling any built-in network adaptors in your BIOS and trying to boot again. I highly doubt there has been any physical damage if safe-mode with networking still functions, and suspect Windows might just be messing around with its driver catalog or be attempting to load an incorrect driver. I couldn’t say whether or not it will work easily without reinstalling windows, but there is no reason for your data to be lost. I’m bringing a USB -> IDE/SATA/Laptop IDE adaptor to Atlanta, so if no one can do anything with it, just bring your reinstallation disks, and anyone with a laptop can copy off your data temporarily while you reinstall.
If you need to re-do the os, then get a linux live CD and you can recover your data that way by copying it to a jump drive/burn it to a CD (with an external CD burner). Then re-do the OS and be happily on your way. Make sure you back up EVERYTHING! I know this works by experience too.
EDIT: I will have a good Linux Live CD with me if you want to use it. Just visit the TechnoKats pit and ask for Schnabel.
I just had to help my brother restore his Toshiba laptop after a virus messed it up(windows wouldn’t even boot). I used a Puppy Linux live CD to back up all of his data to another computer. I used a 2gb USB flash drive to transfer data.
If you have a CD burning program that can burn .iso images (almost all of them, if you dig), then you can get the ubuntu live CD here: http://www.ubuntu.com/getubuntu/download
Other things that images are called, to help you looking in your burning app:
-CD backups
-.isos
-.bin/cues
-copied CDs
-backups
I attached a screenshot of what the “burn image” feature looks like in my version of nero. Once you select that, you just look for your .iso, and you’re done. Once burned, you just need to put it in your laptop on bootup, and it should load the OS. Be careful though: don’t INSTALL linux (it’ll wipe out your current OS), just use it to back up your stuff.
If it doesn’t check the CD before loading windows, you’ll have to change the boot order in your BIOS. You need to make the CD a higher boot priority than the hard drive (where windows is).
**------- End of Linux Suggestions ------ **
Another possibility is you could use the Ultimate Boot Disk, which is a DOS-based dealie which is probably less stressful on your (possibly damaged) hardware than linux would be. It actually supports being installed ONTO a USB stick (if your BIOS supports it) and booting from that, as well as the more standard CD-based bootdisk.
You’d have to do some research to see if it supports read/write to USB drives. It probably does, but you probably have to manually mount it.
Also here is a site where the article was linked from http://kadaitcha.cx/stop_err.html#0x0000008E
Another solution is to do a repair install of windows as a last resort before a total reformat. a repair install will only reinstall the O/S related files. You may loose custom windows settings, and you may have to redownload any microsoft updates, but its better than a complete reformat. Hope this is of help to you.
If you can, boot into safe mode and back up the mandatory files you need. I hvae gotten that error a few times on the radio station computer at school and sometimes a simple reboot fixes it other times i need to do a complete system restore. I have never lost any data though, so it may be a good sign. I think people tend to overreact when they see that screen. Just pull the power and reboot. I hope it works out for you.
The Blus screen (of death, or BSOD) happends whenever any program illegaly tries to write to the protected (physical) memory where the kernel OS resides. This is done because any changes to the OS Kernel can cause physical harm the computer (especially data media like Hard drives).
The ‘Data Dump’ creates an image file of your physical memory on the PC. This is done so that support can ‘view’ what the PC was trying to do at the instant the memory overwrite occured. This helps them contact vendors that have bugs in their drivers and helps detect malicious programs that may try and cripple the OS’s security.
Both MS Knowledge database references to that error specify hotfix 322389. So this means that they know (roughly) what the problem is but haven’t had enough time to determine the extent of the issue. I HIGHLY reccommend you run this hotfix (if you can get to the MS site).
Also, you might want to check any drivers you have recently updated (including any recent MS updates like the GDI+) and rollback any that may be bugged (especially look at recent video drivers, as they are notorious for causing BSoD’s).
No to be mean to india, but whenever I call customer service and I get an indian guy, I ask for a person who speaks english. But frmo my expirience, they people I usually get are people who know what they are talking about and not just reading off a computer screen. Last time I call the guy didn’t know what windows or laptop meant. :eek:
