KIT OF PARTS! (2x2x10 machine key missing)

FIRST General Forum
1

We just opened our kit of parts, and we have counted everything. We are short of the 10mm key. The Updated list says we must have 4 keys. But we only have 2 of those keys. Is anyone else having this problem.

Thanks
Team 1514

2

Yes, same here.

Team 2549

3

Same

4

Same here

5

yes we are too, we sent in for our missing item thingy magiger.

6

Same issue. Only 2 in the kit, but 4 are listed. The bag card says only 2. I guess 2 is the number.

7

Since the bag said 2 we also assumed it was a typo in the KOP list

8

I sent email to AndyMark customer service asking whether the error was in the Kit of Parts checklist, or in the packing instructions for that bag. Everything else in the bag is consistent with being able to connect two CIM motors, with the single key being the exception.

9

Let us know when you get a response :slight_smile:

10

yeah my team 1518 has the same problem

11

We are working on this and trying to figure out a response.

Thank you for the notification.

Sincerely,
Andy Baker

12

Here is our official response for this issue. I believe this will also be communicated out through the next Team Update. AndyMark is accountable for this mistake, and we have a response to help fix this issue.

ISSUE:

AndyMark has incorrectly packed only 1 machine key (am-1121, 2x2x10 machine key) within each CIMple box. While this allows an FRC team to use 1 motor on the CIMple Box, this gearbox is designed to use 2 CIM Motors (more motors available at AndyMark, item am-0255). The CIMple Boxes were packed with gears, screws, and retaining rings for 2 CIM Motors, but were erroneously only packed with 1 of these machine keys.

CORRECTIVE ACTIONS:

  1. AndyMark will begin packing 2 machine keys into each FIRST Choice kit packed as of noon on Jan. 11th. FIRST Choice orders numbered 15160 and beyond will include a small ziplock bag containing these machine keys.

  2. Teams can email “[email protected]” and request 2 machine keys to be sent to their address. They need to provide their shipping address and contact name within the email. These parts will be sent out via US Postal service.

  3. Teams can email “[email protected]” and request 2 machine keys to be included with their team’s AndyMark order (non-FIRST Choice order). They simply need to include their 5-digit order number, and/or the name of the person who made their team’s order. We will then include 2 machine keys with their existing order. Teams can also request these machine keys in the comment area of their order.

  4. For a quick fix, teams can use a segment (1/4-3/8" long) of a nail that is 0.070-0.079" in diameter as a substitute for this machine key.

Please feel free to PM me with concerns about this issue.

Sincerely,
Andy

13

I believe the employees of AndyMark should start making presentations to large companies on the right way to run a business.

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Thank you for continuing to set a shining example to all the budding entrepreneurs in the FIRST world, and and thank you for showing us how to accept responsibility and create satisfactory and respectable solutions.

14

Wow, I did a terrible job inventorying Shaker’s KOP if I missed this. Guess I shouldn’t have blazed through it in half an hour.

15

When someone asks me to define Gracious Professionalism, I’m just going to send them to AndyMark :slight_smile:

Thanks Andy!

16

We saw this in our KOP inventory as well. It was the only discrepancy in the KOP and we decided to take no action. We’ve got plenty of key stock and even if we didn’t it would be something we would put in an order to McMaster-Carr.

Kudos to AndyMark for taking care of this for all of the teams that place a FIRSTChoice order. I fully concur with Taylor’s comment about this being an example of the right way to run a business!!

17

AndyMark’s quick solution to the problem is exemplary. In an era of declining customer service across several industries, it is important to take care of your customer base. Small things really go a long way. I remember when AndyMark was brand new and still small in 2005, and the first order I received from them. It included a hand-written note with the packing slip. While that isn’t practical anymore, I really enjoyed it back then. It added a personal touch of customer service.

I recently had another industrial supplier fill my order with the wrong parts. The parts I was missing (and the incorrect parts I received) cost about $30. The company offered no solution other than to purchase the correct parts again. They do millions in sales annually, and would not budge on their own $30 screwup. Needless to say, they’ll never be hearing from me again.

Some companies cut costs (and cut corners to do so). Some work hard to build loyal customers. Which would you rather purchase from?

18

Our team has the same problem.