You may think you wired it into the 12v terminal, but if you passed inspection, it most certainly was not. That is a very specific thing that is checked for during the power-up phase of inspection. It also is very likely to be noticed by the field personnel if not working properly.
In rare cases I have seen a DSC with all three lights on but dim. There was no connection to 12 volts on the PD. All three lights have to be on and bright.
I would also check the power to the DS. We had a similar problem last year.