Neo motor encoder with CANSparkMax controller

We are using the Neo motor encoder. The motor is reduced 100:1. If we have interpreted the documentation correctly we should get 42 counts per revolution at the motor so 4200 per rev. with the gear reduction. We are not getting anything even close to that. We should be getting ~77 counts per degree and we have had to fudge it down to less than 0.5 counts per degree. Almost makes us think that the reduction is 1:100. I will add that the encoder is consistent. Has anyone run into this issue?

The Spark MAX reports the motor position in revolutions (for distance) and rpm (for velocity). It converts from 42 counts/rev to rev for you.

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Got it. Now it all makes sense. Thanks.

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