No notification of early shipment?

FIRST General Forum
1

Did anyone not get notified by FIRST or FedEx that your new controller is shipped, even though your team signed up for the early shipment?

Because we signed up, did everything to get early shipment of new controller but they did not notify us that it’s shipped yet.

I just wanted to make sure that our team isn’t the only one.

2

Same situation here, we signed up for early shipment, but haven’t heard anything. I’m checking the deliveries every day hoping for a box.

3

In this situation, use Occam’s Razor, “All other things being equal, the simplest solution is usually correct.” So, most likely, if you have received no notification of shipment, no shipment has yet occurred. Give them time, be patient grasshopper…

4

If you’re feeling extra paranoid, contact your local regional director or the FIRST offices and have them check to make sure you weren’t lost in a shuffle somewhere.

5

My old team hasn’t received theirs either and got no email regarding it. I feel better knowing others haven’t gotten it yet either.

6

I also started feeling like we should have heard something by now, so I emailed FIRST. They say the following:

Hi John,

Thank you for writing. As of this time, your control system has not shipped. If you paid before November 14, you should be on our list to ship out in the first batch, but we have many hundred teams on the list. We are shipping out the control systems as fast as we can. We will let you know as soon as your kit ships, so please keep an eye out for an email from us with a tracking number.

Thank you,

FRC Team Support
I guess we just need to be patient for a little longer. With so many people already playing with theirs I feel like the last kid on the block to get the latest fad toy. I guess I was jumping the gun…

-John

7

1923 has not received our control system shipment notification either. It’s good know we’re not alone. Now it’s just more waiting…

8

Bacon is also anxiously awaiting a notification as well. THE WAIT IS KILLING ME!!! (not to mention my phone ringing constantly with everyone asking if we got it yet)

9

I’m not sure if this is just Hawai’i, but some of the teams here that have recieved delivery of the control system did NOT get early warning from Fed Ex on delivery. It just showed up.

10

Still waiting for ours. They just keep telling me its in the first batch and the first batch should be all out this week

11

Since the NASA grant took care of everything for us, we got early notification and a tracking no. to Hawaii. The NASA grant which guaranteed us payment for a regional allowed us to be on the list, but we are not sure where when compared to teams that did indeed pay for their regional event(s).
Our system was delivered late Monday afternoon.
Many of the other Hawaii NASA grant awardees did not get their system yet though.

12

Team 1098 got ours this Tuesday without any notice at all. Happy to have it.

Good luck to everyone!

Andy

13

Ours still hasn’t shown up. We paid the day before they started shipping, so we should be one of the last to receive one, along with the fact we are in eastern washington, a long ways from NH.

14

964 doesn’t have theirs either. Looking at the rate the controllers are being received with no warning whatsoever, I think we can safely say that we all need to just exercise patience, calm down, breathe, and read all the daggone manuals for the hundredth time. :smiley: Eventually they’ll get here, warning or no warning…

15

If you didn’t receive a shipment notification email, you should double-check that your shipping contact information is correct in TIMS. Then double-check with your shipping contact to see if the email was actually seen but not forwarded to you.

16

Our mentor is the shipping contact, and he checks multiple times a day.

17

I would second this thought. I know I went in & set up a new FedEx account just to make sure everything was correct. FedEx will send an e-mail to the person that is registered in thier system, provided the shipping contact person has put that information in the system.

As far as who has & who has not received stuff is a mystery. One of our 2 team got the kit. Both were paid the same day, both use the same FedEx account. I’m not that worried becasue I would rather someone else get theirs before we get another.

Good luck with your new controllers & remember to FOLLOW the DIRECTIONS. If you have questions, just ask.

18

Ours came in yesterday. No notification of any sort except FIRST’s statement that they were going out ASAP.

19

I am the shipping contact and have the UPS account for shipping and have not recievd a word. Intresting that they are shipping without charging?

20

We are in the same place as everyone else here. Our mentor started contacting FIRST about why we had not received a notification of shipment. We paid the first day as soon as we signed up and had heard nothing. After some digging we got an email from someone at FIRST that said that about 12 of the teams that paid early had not been marked “OK to ship” by mistake and their kits had therefore not shipped yet. She then informed us that ours would be shipping that day (Wednesday Dec 3rd) and that it should get to us on Monday (Dec 8). I am assuming that the other 11 teams that were not marked got shipped that day also so look out for the kits soon! We have still not gotten shipping information from them but the person we talked to at FIRST told us that it did ship.