None of our cancoders are visible

Hello, we use life in our robot and although it is connected to the computer with a cable,It doesn’t see any of them including PDP Why could it be?
-Phonix Tuner X Also…
Can you help me?

Is there any code running while you use Tuner X?
Are you connecting with ethernet or USB?
Have you tried a Temporary Diagnostic Server?

problem solved , thanks

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