Phoenix Tuner cannot find our Falcon 500

Hello! We have everything how it is supposed to be: CAN-Bus is wired properly, motor has power. The motor is blinking red meaning no communications, and the device does not show up in the Tuner. We’ve tried connecting the can wires directly to the rio, but that did nothing. Any help would be appreciated, thanks.

When you connected directly to the Rio, did you also terminate the can chain at the PDH?

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