Phoenix Tuner X 2025 not working correctly

My team just recently updated Phoenix tuner X to the latest 2025 version. When we did this it allowed us to update the firmware version of our cancoders to the 2025 version. But when i do this it downloads the fireware but i am unable to get any read out or change anything. And i cant find anyway to set the offset because the bitton that was there before is missing in the 2025 version