Problems with imagining tool

Hi, my team and i are trying to configure the c-rio in the imagining tool,
and when its reconfiguring the device this error appear

"UNABLE TO COMPLETE THE OPERATION BEACAUSE OF UNEXPECTED ERROR:
ERROR 7 OCURRED File/DirectoryInfo in NI_InternetTK_FTP_VIs.lvlib:FTP [STOR]
.vi "

HELP PLEASE!

Error 7 usually means that an expected file or directory was not found. Perhaps the LabVIEW utilities update did not install correctly? I’d try reinstalling it.

thanks i’ll try to reinstall it