Radio Configuration Failed

We are trying to configuration our radio, two have worked but two have not. The error code comes up as “Bridge configuration failed Firmware too old Press ok to load new firmware” we push ok, and it still does not work. The Ethernet does work because it can successfully configure other radios. We do have the internet and Bluetooth off through the control panel so it is not that either. If you have any clue on what we should do, please reply.

Once you press ok to load new firmware, did you follow the instructions on the screen? (i.e. unplugging and re-plugging the power to the radio)

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