You’ll have to forgive me for venting here, but I am really, really mad at Radioshaft right now (and yes, that’s what I’m calling them henceforth).
The other day we couldn’t find our USB-Serial adapter that we needed to download code. The simplest option seemed to be running to the RadioShack on the corner and buying a new one, that could be kept better track of. So I go to the store and after making sure that it comes with drivers (as we don’t have an easy way to connect to the internet) we find out that the frigging thing costs $40!!! Forty bucks for a product that can’t cost more than 25 cents to manufacture, just because they know I can’t easily find it elsewhere.
Okay, thinks I, If they want to rip me off so badly I’ll just use it today then return it and use our old one when Jacob returns with it. So I get back to the lab and attempt to install the included driver CD. The first red flag popped up when the CD had but one file on it: “Radioshack USB to Serial Driver.exe”
Any sane company puts the individual driver files on the disc, along with an installer that installs them, so the user has the choice to install them himself, in the case that the installer doesn’t work properly. Also, for $40 I kind of expected so much as an autorun.
Then they really pissed me off. I run the program and it says “Importants message! You already installed driver, to select one of items to operate it” with the choice of “Re-install(Upgrade)!”, “Uninstaller Driver!”, or “Exit Setup!”
If they’re making forty bucks off every one of these god-forsaken things they sell, can’t they have the decency to run their software through a spell-checker? Maybe at least take a quick look before packaging it? Not to mention the fact that I most definitely have not “already installed driver.” It was probably confused by the drivers for the other adapter I had used. If they had included the actual driver files like everyone else, this would not be a problem.
So I went ahead and clicked “Re-install(Upgrade)!” and that’s when the feelings or extreme rage began to work their way through my bloodstream. The program crashed! Windows comes up and says “InstallDriver.exe has encountered a problem and needs to close.” What kind of crap is that? I’ve never even heard of InstallDriver.exe before, and now it’s crashing, probably because the morons don’t know how to install the driver the right way.
After a few hours that we really didn’t need to lose, I managed to get the stupid thing installed on a different computer and downloaded the code after grabbing the Program Files for IFI_Loader with my thumb drive. It turns out that I could just use this spare computer’s serial port instead of bothering with all this USB business.
This kind of horrible quality and disregard for the customer is unacceptable from such a large corporation as RadioShaft. If they’re going to completely screw people over in their time of need, they can at least have the decency to make a working product. I am definitely never giving them money again; everything I’ve ever bought from them has been overpriced and of very poor quality, and this is the last straw. A company like that does not deserve my business.
[EDIT]And by the way, it’s not illegitimate because I really couldn’t get the bloody thing to work. My initial reaction to the price may have been immoral but by returning it I’m not doing anything fraudulent. I don’t need it and it doesn’t work. If it had worked properly I might have changed my mind and made it the official team USB adapter, since the other one is owned by Jacob. I’m just really angry because they’re charging 40 bucks for such a piece of junk.[/EDIT]
Now please stop flaming me, lest I point out the GP hypocrisy.