RoboRIO Imaging Error

Technical Control System
1

I get this error when i tried imaging my RoboRIO. Any Ideas?
http://s23.postimg.org/pt4o29tl7/Untitled.png

2

Did you do the firmware first? Do you have a password on the RoboRIO?

3

As far as I know there is no password. Also yes I updated the firmware