We have a rio that is connecting perfectly fine over Ethernet, but it fails to connect over USB. Pinging the rio over USB times out. We need the connection to install the CTR CAN software onto the rio, which only supports USB.
We have tried:
- Restarting the laptop
- Running the NI update service
- Disconnecting the radio
- Restarting the rio
It is worth noting that when the rio is connected to the computer, it is generating an IPv4 address, but still no ping goes through.
Any advice would be greatly appreciated.