Spark Max Firmware update stuck in IDLE

We got our spark max today and tried to update the firmware but we couldn’t. The problem is when we try to update the firmware, it gets stuck in idle mode. When we try to image the firmware while in recovery mode, it stays in the older version.
Client version: v2.1.1
Server version: v2.0.0
SPARK firmware version now: v1.4.0

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Is there any error it says when you try to update from recovery mode?

Please double check that you are following the Recovery Mode steps exactly as written.

What is listed under the Device Manager when you

  1. Plug the SPARK MAX in normally
  2. Plug the SPARK MAX in Recovery Mode

You should see two different device types depending on the mode above.

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