SPARK MAX - Not Outputting Power/Not Turning On

My team is currently experiencing issues with two of our SPARK MAX motor controllers. Both are newly ordered and arrived within the past few weeks. One of them would not turn on at all while the other would not output any power according to our multimeter. After replacing each one with an alternative new SPARK, the system worked as intended.

We then emailed Rev and conducted some troubleshooting tests as instructed by them. For the SPARK that is not turning on, we used Recovery Mode, but it would not show up in the client as a SPARK that could be recovered. For the SPARK that was not outputting power, we did the following:

Log getBusVoltage()
Log getOutputCurrent()
Log getStickyFaults()
Log PDP output on the channel the SPARK MAX is on.


Note: Chief Delphi is not letting me upload attachments as a new user so I will try attaching them under the first reply.

Are there any troubleshooting tests that we should be running? Any help would be appreciated.

The graph shows a few volts being applied. What should have happened?

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