SparkMax Motor Controller fails to connect PC via USB type-C cable and CAN

Our SparkMax Motor Controller fails to connect PC. We are trying to put our SparkMax Motor Controller in recovery mode but we can not connect it to our PC either with a USB type-C cable nor CAN connections. It has also started to heat considerably fast. We disassembled it once and reassembled the same way. The LED on the SparkMax Motor Controller is dark all the time. (No CAN connection, No USB type-C connection) What should we do?

Thanks in advence!

2 posts were merged into an existing topic: SparkMax Motor Controller fails to connect PC via USB type-C cable and CAN