Talon SRX not moving

Our shooter motor is on a talon SRX with a CTRE mag encoder in relative mode. I have read through the software documentation multiple times, used the CTR sample code, and programmed just as I would a regular motor controller with no PID. Howover, no matter what I try the motor will not move. The CAN interface is connected correctly, as I have updated the firmware through the configuration webpage and can perform a self check. In the documentation, I cannot seem to find a set of LabVIEW instructions specifically to get the motor spinning with the control (other than CTR sample code which doesn’t work). The CAN device ID is 0 (because we only have one SRX). This is our team’s first time using the CAN Talon SRX, could you please help me? I will post screenshots of my code if that helps.

Section 16.31. My Closed-Loop is not working? Now what?
Talon SRX Software Reference Manual
Follow the steps in order.

I might be mistaken but I believe the PDP device ID is default 0. Try setting your TalonSRX device ID to 1 and see what happens.