The mini joystick on top is the POV hat. Unless it is mapped to buttons or axis in code, you do not have access to it. If you can read everything else, then that is your problem.
OK thanks do you know how we could get the mode switch on the joystick working?
Does the mode switch on the joystick show up as a button or does it change the mode of the joystick at the joystick itself? To my knowledge, there is also no way to use the mode switch. We have a Logitech gamepad with a mode switch, and we can’t use it.