TIMS appears to be down

FIRST General Forum
1

I keep getting the following error when trying to get in to TIMS:

An error occurred while processing your request.
Error Information Error Message: I could not find “fbx_Globals.inc” (or one of its components) in the Fusebox application’s root directory.
Error Code: -9965
Error: [DNS_Lookup] failed with DNS server 199.125.100.1. Check the DNS server configuration in the Lasso Settings section of Site Administration. (Write Error)Error Code: -10007

Are other team leaders finding this also to be true?

Thanks…

ted yz

2

Try again. I got the same error you did, the first time I accessed it through Chrome, fired up IE and tried again and it worked then tried Chrome again and now it works to. Looks like a temporary glitch.

3

TIMS was down since yesterday morning until earlier this morning.

It now appears to be respond. However, I am not able to login.

I fear a problem has occurred with their server (hopefully not impacting the username/password database)…

4

I have tried multiple times yesterday and today from different machines, different browsers still with no success. Bummer…

ted yz

5

OK now I am able to load the main page but won’t log in…

Thanks,

ted yz

6

Looks like the TIMS username/password database is kaput…:confused:

7

I can’t log in with my main or the alternate contact either. Great time for this. All my kids are busy following the directions to register :ahh:

_

8

This same database is used for VIMS and that one won’t let me in either. On the bright side I feel better it is not just my login…

Thanks,

ted yz

9

I am able to log in, but all new changes from earlier this year are no longer there. But when I look at our registered event, the team name is ok…weird.

10

Not able to log in through firefox, but I am through IE. But the team and and events and other info is missing in IE. Probably just something broken or down with the server.

11

The TIMs and team databases are back online.

However, a lot of data is still missing for our team too, such as the events we signed up for.
Might require a database restore from backup.

P.S. Firefox & Safari both work for me.

12

I still cannot log in. Anyone else?

13

I can login to TIMS, though a lot of our team data is missing or old. (No team name, no team partners, no shipping contact, no events, …).

I tried the Student Team Member and Parent System. I cannot get past the team number prompt (980 or 0980 is an invalid team number).

I’m guessing a database restore is going to be needed. If that doesn’t work, we’ll have a lot of “catching up” to do…

14

When attempting to log into the student team member system -----Get this error…

Sorry. The information you have entered does not match the data in our records.
Please re-enter and submit again.

Hopefully they get this sorted out before Monday afternoon, I suspect a rush of people registering for the last minute to be able to go to a Kickoff :eek:

-McGurky

15

Most likely, what happened is their user/team database got corrupted or something. Since it sounds like everybody’s having trouble logging in, and team info is old, maybe they put up an old backup.

16

All the volunteer information for those who have registered in the past two or so months in VIMS have also disappeared. Hopefully all is not lost…

17

Yesterday I was trying to prepare for a Monday meeting and found that the scholarship information was missing too. A search of “all areas, all programs, all grades” returned no results. I did send off an email.

And I was planning on going over the student registration process again on Monday. Hopefully they’ll be able to get it up sometime in the morning/early afternoon.

Trying to Help

18

TIMS appears to be healthy now !!

19

Word on the street is that there was a power outage that caused the data failure, but things should be smooth now. If you’re experiencing missing data, you should report it here: http://www.usfirst.org/itrequest.aspx

20

Did that happen last year also? The entire district went down?