TIMS robot photo format

The robot photo for the judges page in TIMS says 4x5 or 5x4 format; however when I put it in as a portrait format (vertical the larger dimension) with that ratio it appears to show up in landscape, with everything squashed and out of scale (vertical is scaled at 80% and horizontal is scaled at 125%). I tried just rotating the picture in MS picture and saving that way (with the robot sideways) but it doesn’t seem to interpret that as a rotation and it shows up the same way.

Has anyone else had this problem?

I always have to pad the sides to make it 100dpi, 5" wide x 4" tall.
Our robots are usually vertical, but TIMS expects a landscape style.